Bomgar download client ubuntu
Whenever I need your permission to do something, you'll see choices in the chat window to Allow or Refuse. "You should see a small window with a bright orange bar with the word "Bomgar" in it.
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Since the download and installation of the app differs slightly depending on their operating system and their browser, ask them to describe what they see and walk them through the process up to the point where they see the chat window. Give the user the Session Key (verbally or via email or whatever you prefer) and have them enter it on the web page and click Submit.Ĭlick Finished on the Start Support Session dialog box. Under Share Session Key, click Generated Session Key. In your Representative Console, click Start. Remember, this is going to be a new and potentially scary thing for some people. Give them a chance to ask any questions about the process. Ask them to read over the material there. Where they should see a a page with "Welcome to Cornell's Remote Assistance Service" across the top. Run the Representative Console on your computer, logging in with your NetID and password. This page assumes you and the user have decided to begin the support session by using a Session Key.
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Have you gone over the material covered on our What to Say Before You Begin a Session article with the end user? It is important that the end user is comfortable with the notion of remote access before you begin.